We won’t post off-topic comments, repeated identical comments, or comments that include sales pitches or promotions. We expect commenters to treat each other and the blog writers with respect. We review all comments before they are posted, and we won’t post comments that don’t comply with our commenting policy. But keep in mind, this is a moderated blog. Your thoughts, ideas, and concerns are welcome, and we encourage comments. The purpose of this blog and its comments section is to inform readers about Federal Trade Commission activity, and share information to help them avoid, report, and recover from fraud, scams, and bad business practices. Questions? Call the refund administrator at 1-87 or visit ftc.gov/att. (By the way, the FTC never requires people to pay money or turn over their account information to cash refund checks.) If you get a check, be sure to cash it within 60 days. Former AT&T customers will receive a check, the first round of which were mailed today. What’s next? Current AT&T customers should see a credit on their bill within 75 days. Once the auditor approved the final plan, the refund administrator prepared and printed checks and letters. In addition, the court required that an independent auditor review each step of the process – another important double-check to make sure the i’s are dotted and the t’s crossed. Some good news was that the FTC was able to add more money to the initial $80 million amount through assets recovered in related law enforcement actions against Tatto and Acquinity, third parties that added charges to consumers’ AT&T bills. Then came the complicated calculation of how the funds should be distributed. The process was painstaking, but it was essential for maintaining the integrity of the refund program. Next, the refund administrator went over every single claim to make sure it was valid. (Some people submitted more than one claim.) During the 6-month period in which consumers could file refund applications, we received more than 5 million claims from AT&T customers. Step #1: The FTC hired a refund administrator to manage the complicated logistics. There are required procedures to make sure the money is returned to eligible consumers. The remaining funds – initially, $80 million – were earmarked for a consumer refund program administered by the FTC.īut a program of that size isn’t just a matter of cutting a quick check. A portion of the $105 million was paid in the form of penalties to the states and the FCC. The FTC alleged that third parties placed unauthorized charges for trivia, horoscopes, celebrity tidbits, etc., on the phone bills of AT&T customers with AT&T pocketing a sizeable chunk of the take – 35% or more. #ATT MOBILITY CUSTOMER SERVICE CRACK#
The FTC settlement was part of a joint action with the FCC and Attorneys General from all 50 states and the District of Columbia to crack down on mobile cramming. But even if the settlement doesn’t directly benefit you as a consumer, it offers insights for business people about the steps the FTC takes to get refunds back to consumers – and the seriousness with which we approach that stewardship role. The FTC is returning a total of $88 million to people who were billed for premium text message services they didn’t authorize. About the FTC Show/hide About the FTC menu itemsĬhances are that you or someone you know will be among 2.7 million AT&T Mobility customers who will be getting a refund soon.News and Events Show/hide News and Events menu items.Advice and Guidance Show/hide Advice and Guidance menu items.Competition and Consumer Protection Guidance Documents.Enforcement Show/hide Enforcement menu items.Want to contact the author directly about this story? Have ideas for a follow-up article? Email James Anderson or connect with him on LinkedIn. Power Business Wireline Satisfaction Study. Scroll through the images above to see precisely how the companies scored in the study.Ĭhannel Futures also covered last year’s J.D. The survey results come as more and more telcos see their value proposition shifting to network-as-a-service offerings.
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In addition, Cox Business manage to snag three podium positions. Power.ĪT&T continued its dominance in the large enterprise category, while Verizon won the other two customer segments. However, large enterprises aren’t sharing that sentiment, according to J.D. The research firm’s annual survey of business customers about their telco/cableco providers showed that smaller businesses feel happier than ever about their service provider. Power’s latest business wireline customer satisfaction scores show a different set of experiences emerging for small and large business, respectively.
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